quality · 5 min read

When bulk fabric fails: how to raise a quality claim

Most claims fail for a procedural reason, not a factual one: the evidence arrived late, or the defect had already been cut, or the standard was never written down.

By Weft Bridge · Reviewed by our Guangzhou sourcing team · Updated 2026-11

Collect this before you call anyone

Photos of the defect with a tape measure in frame and the roll number visible.
The inspection report and the approved standard you are comparing against.
The retained sample, still sealed, from the same lot.
The quantity affected and the metres already cut.

Timeline

Raise the issue within the claim window in the PO — commonly 14 days from delivery. Late claims are hard to win even when the defect is real.

Keep the goods segregated. If you cut the fabric, the mill can argue the defect came from your process, and you lose the leverage.

Remedies and what they are worth

Remedy	When it works	Watch out
Replacement	Defect is isolated and time allows	Freight cost on a small replacement is high
Credit note	Defect is spread but usable	Only worth what the next order is
Price adjustment	Defect is minor and you can sell it	Get it in writing before cutting
Return	Severe, and the goods are untouched	Freight and customs make this rare

FAQ

Who pays for the return?

Depends on what you agreed. For a clear mill defect, the mill should. For a borderline case, splitting is common.

Should I use a third-party inspection?

Before shipment, yes. After arrival, an independent report still helps, but the leverage is much lower.